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I found a lost podcatcher. What should I do?

What to do when you accidentally brought home one of our devices, or found one out in the wild.

Finding yourself with a museum audio guide after your visit can happen to anyone. This article provides simple steps to return the Podcatcher Pro device with minimal inconvenience to you.

QUICK REFERENCE

  1. Return to the museum in person if convenient
  2. Contact the museum directly using contact information on the device
  3. Email Guide-ID support to arrange free return shipping
  4. Never discard or attempt to open the device

Understanding the Situation

Podcatcher Pro devices occasionally leave the museum environment by accident. This typically happens when visitors become deeply engaged with their experience and simply forget they're carrying the device. Museums understand this is an honest mistake, and our primary goal is to make the return process as straightforward and cost-free as possible.

Option 1: Return to the Museum

If you're still in the area or plan to revisit soon:

  1. Bring the device to the museum's front desk or information counter
  2. No explanation is necessary – museum staff handle these situations routinely
  3. You won't face any penalties or uncomfortable questions

Option 2: Contact the Museum Directly

If returning in person isn't convenient:

  1. Look for the museum's contact information
  2. Call or email the museum using the provided contact details
  3. Explain you have one of their audio guides and would like to return it
  4. The museum will typically provide a prepaid shipping label or arrange pickup

Option 3: Contact Guide-ID Support

If you can't locate museum contact information:

  1. Email support@guide-id.com with the subject line "Found Podcatcher"
  2. Include the following information:
    • Brief description of where you found it (if applicable)
    • Your mailing address for return shipping materials
  3. Our team will identify the museum owner and arrange for return shipping
  4. You'll receive a prepaid shipping label via email that you can print

IMPORTANT: Guide-ID covers all shipping costs. You will never be asked to pay for returning a device.

Frequently Asked Questions

Will I be charged or penalized for having the device?
No. Museums understand that devices occasionally leave with visitors by accident. No penalties or charges apply when you voluntarily return the device.

What if I found the device somewhere other than a museum?
The same process applies. Simply contact us at Guide-ID, and we'll handle the return.

Can I just mail it back without contacting anyone?
We recommend contacting either the museum or Guide-ID first to ensure proper tracking of the device.

What if the device is damaged?
Don't worry. Simply return the device in its current condition. We would rather repair a broken Podcatcher than lose it!


Thank you for taking the time to return this valuable educational tool. Your consideration helps museums provide engaging audio experiences for future visitors.