After turning on the Basecamp all leds should turn green. In an unforseen event something might not immediately work as it should. To help indicate what is going wrong there are four leds on the Basecamps top. Numbered one to four.
Note: Number 1 is on the outside of the Basecamp and number 4 is more in the middle.
1st LED: Power
|
Color |
Blinking |
Indication |
Action required |
|
|---|---|---|---|---|
|
off |
– |
No power, battery is empty or Basecamp switched off |
Connect power, press push button |
|
|
green |
no |
Power connected, battery full |
– |
|
|
green |
yes |
Wrong adapter connected |
Change adapter |
|
|
orange |
no |
Power connected, battery charging |
– |
|
|
orange |
yes |
No power, battery discharging |
Connect power |
|
|
red |
yes |
Power connected, battery unable to charge |
Contact support |
|
2nd LED: System
|
Color |
Blinking |
Indication |
Action required |
|---|---|---|---|
|
off |
– |
System off |
Connect power, press push button |
|
green |
no |
System on |
– |
|
green |
yes |
System starting |
Wait for startup |
|
orange |
no |
System about to start |
Wait for startup, or press button to cancel startup |
|
orange |
yes |
System shutting down |
If unexpected, contact support |
|
red |
no |
System recovery mode |
Contact support |
|
red |
yes |
System overtemperature or boot error |
Check temperature, if persistent contact support |
3rd LED: Connection
|
Color |
Blinking |
Indication |
Action required |
|---|---|---|---|
|
off |
– |
No connection (no IP address) |
Check Ethernet connection and DHCP server |
|
green |
no |
Connected (inactive) |
– |
|
green |
yes |
Connected (active) |
– |
|
orange |
no |
Internet (not connected to Guide-ID) |
Check firewall |
|
orange |
yes |
Connecting |
Please wait for connection. This could take a minute. |
|
red |
no |
Error authenticating |
Contact support |
|
red |
yes |
No internet |
Check internet connection or firewall, or complete WiFi configuration |
4th LED: Sync
|
Color |
Blinking |
Indication |
Action required |
|---|---|---|---|
|
off |
– |
Sync disabled |
Activate the Basecamp in the Platform |
|
green |
no |
Sync finished successfully |
– |
|
green |
yes |
Sync running |
– |
|
orange |
no |
Sync scheduled |
Wait for scheduled sync, or press button “Sync Now” in the Platform |
|
orange |
yes |
Sync updating |
Wait for update to complete |
|
red |
no |
Sync finished with errors |
Contact support |