Network Requirements
General information
This article explains the network requirements and setup options for Guide-ID services in your organization. Whether you're preparing for a new installation, adding devices, or troubleshooting connection issues, you'll find the necessary technical specifications and configuration options here.
You'll need this information when:
- Your IT department needs to prepare the network for Guide-ID installation
- You want to understand the basic network requirements before purchasing
- You're experiencing connection issues with Guide-ID devices
- Your organization has specific network security policies or restrictions
- You need to set up multiple Guide-ID devices across your location(s)
Connection Requirements Overview
For a working connection with Guide-ID, there are two options:
Option 1 (Recommended)
Allow access to all Guide-ID services using a single domain:
- *.guide-id.com
Option 2 (Alternative)
Allow access to these specific domains:
- app.guide-id.com (web application)
- api.guide-id.com (basic services)
- platform.guide-id.com (platform)
- account.guide-id.com (login)
- syncboxdebug.guideid.com (diagnostics)
Technical Requirements
Internet Connection
- No port forwarding required
- Outgoing access for HTTPS (TCP port 443) required
- No incoming ports need to be opened
- Proxy servers are supported (additional configuration may be needed)
Network Infrastructure
- Wired connection (Ethernet) is preferred over WiFi
- WiFi connection on the Basecamps requires manual configuration