Podcatchers leds
Podcatchers we receive for repair often lack a description of what is wrong, and sometimes returned players seem to work fine.
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Is the Basecamp online?
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Are errors displayed in the sync history overview of the Basecamp?
If the Podcatcher is physically damaged, produces distorted sound, or makes a rattling noise when shaken, it should be replaced. Hardware faults cannot be resolved by synchronization.
To make optimal use of our hardware and to prevent error messages, it is important to:
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Return the Podcatcher to the Basecamp after use. This way the Podcatcher can be charged.
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Properly place the Podcatcher in the slot when returning it to the Basecamp.
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Return all Podcatchers to the Basecamp at the end of the day, so they can charge and synchronize in the evening and/or overnight.
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Always synchronize new Podcatchers, as they do not yet contain content. (Including those you receive after losses or repairs).
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You can try synchronizing a Podcatcher with an error message in a different slot to check that it is not due to the slot of the Basecamp.
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Ensure that the Basecamp is active 24/7 and connected to an internet connection.
Smart Circle color in Basecamp |
Details |
Instructions |
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Green |
Podcatcher is functioning properly. |
No action required. |
Orange |
The battery is charging or synchronization is needed. |
Leave the Podcatcher in the Basecamp. |
Red |
Podcatcher is defective. |
The Podcatcher can be returned to Guide-ID. |
Through the Podcatcher overview (Hardware > Podcatchers), you can also view the status of the Podcatcher. By clicking on the status of the Podcatcher, a window with instructions will appear.
