Guide-ID Help Center

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Create an Audio Tour

Build your tour step by step — content, images, layers, and publishing.

Create a Tour Adding content Using the Tour Editor

Setup and specs for Podcatcher Pro, Basecamp, Beacons, and Brainbox.

Install your Basecamp What is a Beacon?Podcatcher settings

Synchronize video playback with personalized audio on every Podcatcher Pro.

Understanding AV-Sync AV-Sync setup BrightSign

Platform Overview & Insights

Monitor tours, manage settings, and track visitor insights.

Insights overview Team members Actionable insights

Troubleshooting

Solve common issues with connectivity, audio, and syncing.

WiFi connection issues Audio not playing Beacon not detected

Quick answers to the questions we hear most often.

Max file size Payment methods Returning equipment

Your products

Podcatcher Pro

Podcatcher ProAudio guide device

Basecamp

BasecampCharge & sync hub

Beacon Pro

Beacon ProLocation trigger

Beacon Lite

Beacon LiteCompact location trigger

Brainbox

BrainboxAV-Sync controller

Using Podcatcher Classic (V3)?Help for devices with infrared IDentifiers, Dockingstations, Syncbox and Syncconsole.