Guide-ID Help Center

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Create an Audio Tour

Build your tour step by step — content, images, layers, and publishing.

Create a TourAdding contentUsing the Tour Editor

Hardware

Setup and specs for Podcatcher Pro, Basecamp, Beacons, and Brainbox.

Install your BasecampWhat is a Beacon?Podcatcher settings

AV-Sync

Synchronize video playback with personalized audio on every Podcatcher Pro.

Understanding AV-SyncAV-Sync setupBrightSign

Dashboard & Analytics

Monitor tours, manage settings, and track visitor analytics.

Dashboard overviewAnalytics overviewTeam members

Troubleshooting

Solve common issues with connectivity, audio, and syncing.

WiFi connection issuesAudio not playingBeacon not detected

FAQ

Quick answers to the questions we hear most often.

Max file sizePayment methodsReturning equipment

Your products

Podcatcher Pro Audio guide device Basecamp Charge & sync hub Beacon Pro Location trigger Brainbox AV-Sync controller