Audio Not Playing
If a Podcatcher Pro stays silent at a beacon, work through these checks in order.
1. Check that the tour is published
Section titled “1. Check that the tour is published”Content only reaches the Podcatcher Pro after publishing and a sync in the Basecamp.
- Log in to the Platform and open Tours → My Tours
- Look at the status under the tour name. It must read Published and up to date
- If it reads Tour has changed since it was last published, open the publishing options (upload icon) and choose Publish & Sync
- After publishing, the Podcatcher Pro devices have to sync in a Basecamp before they play the new content
2. Check the stop’s audio and beacon
Section titled “2. Check the stop’s audio and beacon”- Every language the tour offers needs its own audio for the stop. Publishing warns with Missing audio detected when a clip is empty. The device never falls back to another language: with a missing clip it stays silent.
- The beacon must be linked to the right stop. Open Hardware → Beacons and check the Links to Stop(s) column for that Beacon code — see Beacon Not Detected.
3. Check the battery
Section titled “3. Check the battery”With a low battery the Podcatcher Pro shows an orange LED ring and does not react to beacons at all until it is charged. The Podcatcher Pro charges in the Basecamp and is fully charged in about three hours. Only demo kits come with a separate small charging cable.
4. Check the volume
Section titled “4. Check the volume”The Podcatcher Pro has eight volume steps. Press or hold the + button on the side. The buttons cannot mute the device, so at the lowest step audio is still faintly audible. The buttons do nothing while the device is docked or not ready.
5. Dock the device
Section titled “5. Dock the device”The Podcatcher Pro has no power button. Docking restarts it and syncs the latest published content:
- Place the Podcatcher Pro in a free Basecamp slot
- Leave it docked until the Podcatchers page (Hardware → Podcatchers) shows status Ready and a Last sync later than the tour’s publish time
- Take it out and hold it close to a Beacon Lite (within about 15 cm), or walk into the trigger zone of a Beacon Pro
- Test the audio again
Once the device is within range, the audio starts within about one second.
Related articles
Section titled “Related articles”Still having issues?
Section titled “Still having issues?”Contact helpdesk@guide-id.com with the device serial number, the tour name and a description of the problem.