Beacon Not Detected

If your Podcatcher Pro is not detecting a Beacon or not triggering audio at a tour stop, follow these troubleshooting steps.

1. Check the Beacon battery

Beacon Pro and Beacon Lite devices are battery-powered. A depleted battery will prevent the Beacon from broadcasting its signal.

• Beacon Lite — replace the CR2032 coin cell battery
• Beacon Pro — check the battery status in the Platform or replace the battery

2. Check the detection range

For reliable triggering, the Podcatcher Pro should be within approximately 30 cm of the Beacon. Make sure:

• The Beacon is positioned at an accessible height
• There are no large metal objects blocking the signal
• The visitor is close enough for the Podcatcher Pro to detect the Beacon

3. Verify Beacon assignment in Platform

1. Log in to the Platform
2. Open your tour in the Tour Editor
3. Confirm the Beacon is assigned to the correct tour stop
4. Verify the Beacon ID on the physical device matches the one in the Platform

4. Check Bluetooth on the Podcatcher Pro

The Podcatcher Pro uses Bluetooth Low Energy (BLE) to detect Beacons. If the device has been restarted, Bluetooth should be enabled automatically. If detection issues persist, try restarting the Podcatcher Pro.

5. Test with a different Beacon

If a single Beacon is not being detected, try swapping it with a known working Beacon to determine whether the issue is with the Beacon itself or the Podcatcher Pro.

Still having issues?

Contact helpdesk@guide-id.com with the Beacon ID, device serial number, and tour name.

Related articles

• What is a Beacon? — understand beacon types and usage
• Replacing Batteries — battery replacement instructions
• Adding Beacons — assign beacons to tour stops