Installing Your Basecamp

The Basecamp is the central hub for your Podcatcher Pro devices: it charges them and syncs tour content. A careful installation keeps syncing reliable and device management simple.

Prerequisites

Before installation, you will need:

• The Basecamp with its 65 W USB-C power adapter
• An Ethernet cable (recommended) or a 2.4 GHz Wi-Fi network with a WPA2 passphrase — 5 GHz networks are not supported
• A power outlet nearby
• Access to the Platform
• The serial number (e.g. bc000123) and the link key, both printed on the label on the underside of the Basecamp, next to the Ethernet and power connectors

Step 1 — Select the location

• Accessibility — staff must be able to insert and remove Podcatcher Pro devices easily
• Network — a wired connection is preferred; Wi-Fi is the fallback
• Power — near a reliable outlet
• Environment — clean and dry, ambient temperature 0–40 °C, altitude up to 2000 m. Never cover the ventilation openings on the top and underside.

Tip

In multi-floor venues, place a Basecamp on each floor where devices are handed out or returned.

Step 2 — Mount or place the Basecamp

Wall mounting

The Basecamp is fixed with four 5 × 70 mm mounting screws; the screw positions are on the underside of the unit.

1. Mark the four screw positions on the wall
2. Make sure the wall and anchors can carry the Basecamp with up to 25 docked Podcatcher Pro devices
3. Drill and insert wall anchors where needed
4. Fix the Basecamp with the four screws and check that it is level

Caution

On drywall, use anchors rated for the total weight.

Desktop placement

1. Choose a stable, level surface. The footprint is 38.2 × 18.2 cm, height 6.5 cm
2. Keep the ventilation openings on the top and underside free
3. In busy areas, secure the unit to the surface

Step 3 — Connect power and network

Power

1. Connect the 65 W power adapter to the USB-C power input
2. Plug the adapter into a surge-protected outlet
3. The Power LED (LED 1) turns steady green

Caution

Use only the adapter supplied by Guide-ID. The Basecamp needs USB Power Delivery at 20 V; with a weaker charger the Power LED turns steady red and the unit will not start.

Wired connection (recommended)

1. Connect the Ethernet cable to the RJ-45 port on the Basecamp
2. Connect the other end to your network switch or wall outlet
3. The Connection LED (LED 3) flashes green while the Basecamp contacts Guide-ID and turns steady green once it is online

Wireless connection

1. Wait for the hotspot — with no Ethernet link, the Basecamp starts its own Wi-Fi hotspot one to two minutes after power-on. While the hotspot is active, the Connection LED blinks orange.
2. Find the network — on a phone or laptop, look for a Wi-Fi network named after the Basecamp’s serial number (e.g. bc000123)
3. Connect — the password is podcatcher
4. Open the configuration page — a login pop-up appears automatically. If it does not, browse to http://192.168.42.1
5. Select your network — choose your venue’s Wi-Fi under Select SSID, enter the Passphrase and click Connect

The Connection LED turns steady green when the Basecamp is online. If the configured network later becomes unreachable, the hotspot re-appears automatically so you can reconfigure.

Step 4 — Register your Basecamp

1. Log in to the Platform
2. Go to Hardware → Basecamps
3. Click Add new Basecamp (Add Basecamp if it is your first one)
4. Enter the serial number and link key from the label on the underside

5. Enter a Basecamp location, review the Network Info (the Ethernet and Wi-Fi MAC addresses — useful if your network uses MAC filtering) and click Finish, or Save & add another to register the next Basecamp

Note

The Basecamp only shows Online after it has reported to Guide-ID. This can take up to 35 minutes after it connects.

Troubleshooting

Issue	Possible cause	Solution
No Power LED	Adapter not connected	Check the power connections
Power LED steady red	Charger does not deliver USB Power Delivery 20 V	Use the supplied 65 W adapter
Connection LED blinks orange	No Ethernet and Wi-Fi not configured yet	Follow the wireless steps above
Connection LED steady orange	Internet works, but Guide-ID cannot be reached	Check the firewall — see Network Requirements
Basecamp not in the Platform	Registration incomplete or device offline	Re-enter the serial number and link key; wait up to 35 minutes
Podcatcher Pro not charging	Not seated properly or dirty contacts	Clean the contacts and reinsert

Tips

• Route power and network cables with cable ties
• Put a physical label on each Basecamp matching its location name in the Platform
• Larger venues: install several Basecamps close to where devices are handed out and returned

Related articles

• Basecamp Overview — manage and monitor your Basecamps
• LED Indication Basecamp — understand the four status LEDs
• Network Requirements — connectivity prerequisites