How do I return equipment for repair or replacement?

Send your equipment to Guide-ID, Attn.: Return Department, Leeuwenbrug 117, 7411 TH Deventer, The Netherlands. Replacement units are shipped within 5 working days after we receive your defective devices. Use a courier service (UPS, FedEx) with track & trace, and email tracking info to helpdesk@guide-id.com.

Packaging and customs

Use sturdy boxes with padding and separate Podcatcher Pro devices from Beacons. For shipments from outside the EU, declare items as “Warranty goods for repair” (faulty hardware) or “Return shipment of rental equipment” (end-of-contract). Declared values per unit: Podcatcher Pro €33, Beacon Lite €7, Beacon Pro €13, Brainbox €33, Basecamp €133.

Related articles

• What are the replacement fees? — fees for lost or damaged equipment
• Who pays for shipping costs? — shipping cost responsibilities