How do I return equipment for repair or replacement?

Send equipment for repair, replacement or at the end of your contract to:

Guide-ID
Leeuwenbrug 117
7411 TH Deventer
The Netherlands

• Use a courier with track & trace (UPS, FedEx). Regular postal services can take a long time.
• Put your own name and address on the parcel, and let helpdesk@guide-id.com know the shipment is on its way.
• Return shipping is at your own cost. Repairs under warranty are free, and Guide-ID pays for sending the repaired or replacement unit back to you.
• Replacement units are shipped within 5 working days after we have received the defective devices.

Packaging and customs

Use sturdy boxes with padding and pack Podcatcher Pro devices separately from Beacons. For shipments from outside the EU, declare the goods as “Warranty goods for repair” (faulty hardware) or “Return shipment of rental equipment” (end of contract), with these values per unit: Podcatcher Pro €33, Beacon Lite €7, Beacon Pro €13, Brainbox €33, Basecamp €133.

Related articles

• What are the replacement fees? — fees for lost or damaged equipment
• Who pays for shipping costs? — shipping cost responsibilities