Podcatcher Classic (V3)

This section helps institutions that use Podcatcher Classic, the previous generation of the Podcatcher. Visitors point the device at an infrared IDentifier, and the devices charge and synchronize in Dockingstations connected to a Syncbox or Syncconsole. In the Platform, the settings for this model are under Site settings → Podcatcher V3.

Guide-ID no longer sells Podcatcher Classic. Building tours, publishing and Insights work the same for every Podcatcher, so the rest of this help center covers those. This section only covers what is different for Podcatcher Classic.

Getting started

• What is the Podcatcher Classic? — the device, its buttons and how it works
• Visitor instructions for the Podcatcher Classic — handout and intake sheet, visitor text and signage symbols

Tours and settings

• Linking IDentifiers to stops — the Podcatcher Classic step when you build a tour
• Podcatcher V3 settings and autostart — the settings under Site settings → Podcatcher V3
• Buttons and clip flow — how the three buttons map to clip-flow connections

Hardware

• Podcatcher Classic LEDs — what the lights mean and how to use Test Mode
• IDentifiers for Podcatcher Classic — types, codes and specsheets
• Installing IDentifiers — placement and mounting
• Replacing IDentifier batteries — IDentifier V2 and V3
• Warning IDentifier — remind visitors to return their device
• Dockingstations and furniture — Dockingstation, Cabinet Block and Tower, your own furniture
• Battery safety for Podcatcher Classic — battery, charging and storage

Synchronization

• Sync Devices for Podcatcher Classic — manage your Syncboxes and Syncconsoles in the Platform
• Synchronizing Podcatcher Classic — when new content reaches your devices and how to start a sync
• Syncbox User Manual — install, activate and troubleshoot the Syncbox
• Syncbox Network Configuration — Wi-Fi, proxy server and network settings for the Syncbox
• Syncconsole installation — connect the Sync PC or set up your own Windows PC
• Syncconsole specifications — requirements for a PC used as a Syncconsole

AV-Sync

• AV-Sync for Podcatcher Classic — set up and test the wired AV-Sync box and AV-Sync IDentifier
• AV-Sync media preparation (Classic) — prepare the video and audio files
• AV-Sync Classic Troubleshooter — find out why AV-Sync does not play or runs out of sync

Something not working?

• Troubleshooting Podcatcher Classic — an IDentifier that does not respond, an offline Syncconsole or a failed sync
• Podcatcher Classic Troubleshooter — find out why a device does not play, start a tour or synchronize
• Contact Support — reach the Guide-ID helpdesk