Hardware Notifications

The platform provides automatic alerts when equipment requires attention, categorized by severity level.

Severity levels

• High Priority — Immediate action needed to avoid disruptions.
• Medium Priority — Address soon to prevent issues.
• Low Priority — Informational only.

Alert types

Basecamp offline (High Priority)

Issue: The Basecamp has not communicated with the system for over 24 hours.

Solutions:

1. Verify the device is plugged in and powered on.
2. Check internet connection status.
3. Inspect for error lights on the device.
4. Contact support if the problem persists.

Cause: Device may be turned off, disconnected from internet, or experiencing technical failure.

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Podcatcher Pro malfunction (Medium Priority)

Issue: A broken Podcatcher Pro (indicated by red light) was returned to the Basecamp.

Solution: Follow the returns and replacements guide to exchange the defective unit. Other Podcatchers continue functioning normally.

Cause: Hardware failure requiring device replacement.

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Beacon battery low (Medium Priority)

Issue: Beacon battery has dropped below one-third capacity; weeks to months of life remain.

Solutions:

• Beacon Pro — Charge via USB-C cable.
• Beacon Lite — Replace the CR2032 battery.
• Beacon Lite Waterproof — Return for replacement (non-replaceable battery).

Cause: Battery depletion detected during Podcatcher Pro scans and Basecamp syncs.

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Podcatcher Pro not seen for a week (Low Priority)

Issue: Podcatcher Pro not detected for over a week (but under a month).

Solutions:

• Return device to Basecamp if available.
• Notification clears automatically after 30 days or upon processing.

Cause: Device left unused, used for testing, or returned but not yet processed.

Related articles

• Message Center — view all platform notifications
• Replacing Batteries — battery replacement instructions