Who pays for shipping costs?

Shipping you pay for

You are responsible for these shipping costs:

• Initial equipment delivery — shipping from Guide-ID’s warehouse to your location
• Faulty hardware returns — sending defective Podcatcher Pro, Beacon Pro, or other devices back for repair or replacement
• End-of-contract returns — returning all equipment when your contract ends

Shipping Guide-ID pays for

Guide-ID pays for return shipping of repaired or replaced devices back to you. You will receive a tracking number once the shipment is dispatched.

Customs declarations

For international shipments, declare the package contents using these values per unit:

Product	Declared value
Podcatcher Pro	€33
Beacon Lite	€7
Beacon Pro	€13
Brainbox	€33
Basecamp	€133

Use the description “Warranty goods for repair” (for faulty devices) or “Return shipment of rental equipment” (for end-of-contract).

Related articles

• How do I return equipment? — packaging guidelines and return address
• What are the replacement fees? — fees for lost or damaged hardware
• What payment methods does Guide-ID accept? — bank transfer details