FAQ
What are the replacement fees for lost or damaged equipment?
Hardware that becomes defective during normal use is replaced free of charge for the duration of your contract. If hardware is lost, stolen, or severely damaged beyond normal wear and tear, replacement fees apply per piece (excluding VAT).
| Product | Replacement fee |
|---|---|
| Podcatcher Pro | Contact us |
| Beacon Pro | Contact us |
| Beacon Lite | Contact us |
| Brainbox | Contact us |
| Basecamp | Contact us |
For the latest pricing, contact helpdesk@guide-id.com or refer to your contract.
Related articles
Section titled “Related articles”- How do I return equipment? — packaging guidelines and return address
- Who pays for shipping costs? — shipping cost responsibilities
- Missing Podcatchers — how to find and manage missing devices
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