Hardware Management Page

The hardware management page provides a quick overview of your site’s hardware status, containing several key sections for monitoring equipment and tours.

Main sections

Add new Basecamp

A button allows you to add a new Basecamp by entering the serial number and link key.

Daily sync

Displays the scheduled time for the site’s daily synchronization. Individual Basecamps may have custom sync times assigned.

Podcatcher Pro status

This section tracks portable device availability with four metrics:

• Podcatchers Seen Today — Devices synced today, indicating active units on your site.
• In Use — Devices currently away from the charging station.
• Ready for Use — Devices in the Basecamp with no problems, available for visitors.
• Issues — Malfunctioning devices seen in the past 30 days with red LED indicators requiring return.

Basecamp status

Monitors your charging stations with three metrics:

• Linked — Total Basecamps connected to your site.
• Online — Basecamps currently operational.
• Up to Date — Basecamps with the latest published content.

Tours overview

Lists your site’s audio tours with status information including publication state (published, unpublished, or pending changes) and the number of Podcatchers each tour is deployed to.

Related articles

• Basecamp Detail Page — view status and docked devices per Basecamp
• Hardware Notifications — configure hardware alert emails
• Missing Podcatchers — track devices not seen recently
• Message Center — review actionable hardware notifications