Alarm

Museums frequently encounter the problem of visitors neglecting to return Podcatchers. The alarm functionality addresses this through Beacon Pro technology, which triggers alerts when devices approach exit zones.

How it works

The system uses UWB (Ultra Wideband) technology to establish designated “alarm zones.” When a Podcatcher Pro enters this zone, it produces an audible alert and vibration, followed by a reminder message prompting device return.

Visitors cannot silence the alarm themselves

Once triggered, the alarm cannot be turned off by pressing buttons on the Podcatcher Pro. The alarm stops only when the visitor either:

• Scans a Beacon Lite (e.g. at the welcome desk or return point), or
• Docks the Podcatcher Pro in the Basecamp

This ensures visitors must return to a staffed area or the device cradle before the alert stops.

Setup process

Step 1: Define the alarm zone

Identify museum exit areas where the alarm will activate. For larger spaces, multiple Beacon Pros may be necessary to avoid overlapping with regular tour routes.

Step 2: Configure in the Guide-ID Platform

Access the Hardware tab, then the Alarm sub-tab to begin setup through a guided wizard.

Step 3: Assign Beacon Pro

1. Navigate to Hardware > Beacons page.
2. Select Alarms > Add new alarm.
3. Set the trigger radius (up to 10 meters; zones are circular).
4. Toggle the switch on the Beacon Pro’s back to “on.”

Battery maintenance

• Check battery status regularly via the Platform.
• Charge monthly with a power bank to extend lifespan.
• Alternatively, permanently connect via USB-C to a power source.

Note

This is a subscription-based feature. Contact helpdesk@guide-id.com for implementation.

Related articles

• Beacon Pro Installation — install and position Beacon Pro devices
• Podcatcher Settings — configure alarm and autostart options
• Adding Beacons — assign beacons to tour stops