FAQ
A Visitor Took a Podcatcher Pro Home
It happens: a visitor walks out with the Podcatcher Pro still around their wrist, or a device turns up somewhere it should not be. This is what you can do.
Prevent and detect
Section titled “Prevent and detect”- Alarm — with an alarm beacon at the exit, the Podcatcher Pro vibrates and sounds when a visitor leaves with it. See Alarm.
- Missing Podcatchers — the Platform lists devices that have not been seen for a while, so you notice a missing device the same day. See Missing Podcatchers.
- A return label — a “Please return to …” sticker on the device tells finders where it belongs. See Labels and Stickers.
When a visitor contacts you
Section titled “When a visitor contacts you”- Agree how the device comes back: in person at your desk, or by post to your venue. A Podcatcher Pro fits in a padded envelope.
- Once it is back, dock it in a Basecamp. It syncs and shows up as Ready again on the Podcatchers page.
When someone contacts Guide-ID
Section titled “When someone contacts Guide-ID”If a finder e-mails helpdesk@guide-id.com, we identify your venue from the serial number, arrange the return with the finder at no cost to them, and send the device back to you.
If the device does not come back
Section titled “If the device does not come back”Lost or stolen devices are invoiced at the replacement price agreed in your contract — see What are the replacement fees?.
Related articles
Section titled “Related articles”- Missing Podcatchers — how missing devices are tracked
- How do I return equipment? — return and shipping instructions
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