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Found a Lost Podcatcher?

1 min read Updated Jun 2026 4 steps

What to do when you accidentally brought home one of our devices, or found one out in the wild.

Return options

Section titled “Return options”

Option 1: Return in person

Section titled “Option 1: Return in person”

Bring the device to the museum’s front desk or information counter. No explanation or concerns about penalties required — museum staff handle these situations routinely.

Option 2: Contact the museum

Section titled “Option 2: Contact the museum”

Locate the museum’s contact information, then call or email explaining you have their audio guide. The museum will provide prepaid shipping or arrange pickup.

Option 3: Contact Guide-ID support

Section titled “Option 3: Contact Guide-ID support”
  1. Email helpdesk@guide-id.com with the subject “Found Podcatcher Pro.”
  2. Include the location where found and your mailing address.
  3. Guide-ID identifies the museum owner and arranges shipping.
  4. A prepaid label arrives via email.

Important information

Section titled “Important information”
  • Guide-ID covers all shipping costs. You will never be asked to pay for returns.
  • No penalties apply when devices are voluntarily returned, regardless of condition.
  • Accidental device removal is not penalized.
  • The same process applies whether found at museums or elsewhere.
  • Damaged devices should still be returned.
  • Direct contact is recommended before mailing.
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