Data Export

Download your tour metrics as CSV files for external processing and deeper insights.

Accessing the Export Function

1. Log in to the Guide-ID platform.
2. Select “Analytics” from the left navigation menu.
3. Click the “Export” tab in the top menu bar.

Previewing the data format

The export page displays an Example data tile that previews the structure of your exported data. Review this tile to understand the column layout before generating your file.

Setting export parameters

1. Use the date filters on the right side of the page:
   • Click From date to select your starting date.
   • Click To date to select your ending date.

Generating your export

1. Click the blue Export button.
2. The download button is disabled while the file is being generated — wait for processing to complete.
3. When ready, the file automatically downloads to your device.
4. For small datasets, you receive a single CSV file named SiteName-Analytics-YYYYMMDD-YYYYMMDD.csv.
5. For large datasets, the download is a ZIP archive containing one or more CSV files.

Understanding Your Data

The CSV file uses a semicolon (;) as the column separator. Your exported file contains the following data columns:

Column	Description
TourName	The name of the tour as configured in the platform
Date	The date when the visitor interaction occurred (YYYY-MM-DD format)
StopName	The specific audio stop or beacon point
Language	The language code selected by the visitor (e.g., en-EN, nl-NL)
Device	The playback device type (Podcatcher or PWA for web app)
NumberOfTimesListened	Total play count for each stop

Opening CSV files in Excel

If characters don’t render properly in Excel, open a blank sheet and import the CSV via Data → Import CSV. This ensures UTF-8 encoding displays correctly.

Troubleshooting export issues

Issue	Solution
CSV file shows incorrect formatting	Import via Data → Import CSV in Excel instead of double-clicking the file
Special characters appear broken	Use the UTF-8 import method described in the tip above
Missing data for specific tours	Check that the tours were active during your selected date range

Your exported data gives you full flexibility to perform deeper analysis beyond the built-in Analytics overview, supporting data-driven decisions about content and tour optimization.

Related articles

• Analytics Overview — introduction to all analytics features
• Analytics: Tour Statistics — listener counts and language distribution
• Analytics: Stop Statistics — most and least popular stops
• Analytics: Heatmap — daily listening patterns per stop